On-Site Liaison Supervisor

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply-chain services that drive efficiency, accuracy, and value for our customers.

Our operation is based in Kansas City, MO and supports several entitiesWe play a critical role in their inbound and outbound transportation network by managing daily dispatch, driver coordination, material flow and real-time issue resolution.

Shifts Available:

1st shift: 7:00am - 4:00pm, Monday - Friday

Responsibilities will include but not be limited to:

• Lead daily dispatchCoordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
  
• Be the communication hubServe as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
  
• Manage material flowTrack inbound/outbound loads, reconcile discrepancies, and escalate risks to maintain on-time performance.
  
• Ensure safety and complianceReinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
  
• Optimize resourcesBuild driver and equipment schedules; balance workloads to maximize productivity and control costs.
  
• Problem-solve in real timeTriage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
  
• Report and improveMaintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on-time service, quality, and cost.
  

The ideal candidate should possess the following:

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor's degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical, and attention-to-detail skills.
• Proven ability to multitask and stay organized in a fast-paced environment.
• Leadership mindset with the ability to coach and support front-line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.
• Seniority Level
• Entry level
• Industry
• Transportation, Logistics, Supply Chain and Storage
• Employment Type
• Full-time
• Job Functions
• Strategy/Planning
• Distribution
• Skills
• Microsoft